Why are all your products a 3 month supply? Can I order a 1 month supply?

We understand that some people many only want to purchase a one or two month supply of their customized multivitamins, but unfortunately our system is unable to manufacture these smaller amounts. Nutritional supplementation is a long term commitment and our production system and procedures are all set in place and geared toward providing customers long term support. However, you can return any unopened bottles for a full refund.

How much do you charge?

There is a standard $8 fixed monthly production cost for each order, after that the cost of your order will depend on the formula you select and the ingredients you add. Vitaganic's system allows you to combine a wide array of targeted formulas and top quality ingredients. We do recommend only combining 2-3 of these formulas, as the cost and size of the daily serving will be quite large if you try to combine more than that.

We offer a money back guarantee if you are not 100% satisfied with your product for any reason. All purchases are shipped free within the continental United States.

What forms of payment do you accept?

At this time we accept the following forms of payment for all orders:

1. credit cards:

• Visa
• MasterCard
• American Express
• Discover

At the moment we only accept credit cards that have been issued in the United States. We are working with our service provider to provide alternatives.

2. Checks/Money Orders

Vitaganic accepts checks. To do so, please contact cusomter service at info@vitaganic.com or call us at 1-866-585-1390.

3. No cash or wire transfers, sorry

At this time we do not accept these forms of payment. For order assistance, please email us at info@vitaganic.com or call 1-866-585-1390.

Do I need to pay taxes with my order?

This depends on the regulations associated with your state. For California residents, sales tax will be charged at a rate based on the county it is shipped to. If you are receiving an order from us in another state, the customer is responsible for paying a Use Tax to the local state. Please check with your local government tax office for further information.

Will you notify me when my order is placed?

Once the page has completely loaded, your receipt can be displayed at a printable version. And we will immediately send you a payment confirmation with a copy of receipt to your given email.

Can I change my order?

Customers can track and make changes to their orders through either My Account or Order Center section.

Can I cancel my order?

Customers can make changes or cancel their orders through either My Account or Order Center section.

Where can I see the orders I've just placed and/or my order history?

Customers can view their order history from Order Center, and track their recently placed orders fromTrack My Order section.

What should I do if I've received an error message on the credit card payment page?

If you've received an error message make sure that you have selected the correct credit card type and expiration date from the dropdown menu. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new or recently reissued credit card, please be sure that you have activated the new card before entering it into the order form.

What should I do if I received a system error message when trying to complete my order?

These errors usually occur for only a short time and can be caused by the system itself, your computer, or internet connection. Please try refreshing the page - if you are still receiving the error message try opening the page via a different browser (Netscape, Internet Explorer, Safari, etc.) If you are still having difficulties when trying to place an order or come across any other issues, please contact customer service at info@vitaganic.com, or call 1-866-585-1390.

Other trouble shooting tips

If your questions are not listed above it's possible one of the following suggestions may be of help:

Refresh the page. If a page partially loads or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" will often solve the problem.

Clear your cache. Most web-browsers temporarily store a local copy of every page you visit.

Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Netscape, go to "Options" and choose "Network Preferences"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the temporary internet files stored in your cache to clear up some space.

If none of these suggestions solves the problems you have, please contact us using the link below. Please include as much information in your message as possible, including:

• What point in the ordering process is causing you trouble?
• If you are receiving an error message, what does it say?
• What items are you trying to order?

Customer Service will be happy to assist you. please delete, we do accept orders through email and phone now.